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How norte88 Handles Your Personal Data

Your account data — including wallet details tied to DANA, OVO, and GoPay transactions — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Data collected only for account operationDANA, OVO, GoPay transaction records protectedYou can request access or deletion anytimeNo data sold to third-party advertisersAccount security reviewed continuously
norte88 How norte88 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect What You Share With Us

Encrypted Data Storage

All personal and transactional data is stored with encryption at rest. Your account details, linked wallet references, and session history are never held in plain text on our servers.

Cookie Control and Transparency

We use session cookies to keep you logged in and functional cookies to remember your account language and payment preferences. No behavioural tracking cookies are placed without your awareness.

Data Retention Limits

Account data is kept only as long as your account remains active or as required by applicable local law. Once a retention period ends, data is securely deleted rather than archived indefinitely.

Who Can Access Your Record

Internal access to your personal data is limited to team members who need it to operate your account — support, payments, and security teams only. No broader internal sharing occurs.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat — Data Queries Open the live chat window directly from your account dashboard. Our support team can help with data access requests, cookie questions, and account privacy settings — around the clock.
Email — Formal Requests Send a formal data request or deletion notice to our privacy contact email. We aim to acknowledge your request promptly and resolve it within the timeframe required under applicable local rules.
Account Settings — Self-Service Many privacy actions — updating contact details, reviewing linked wallet references for DANA, OVO, or GoPay — can be handled directly inside your account settings without contacting support.

Your Rights and Common Privacy Questions

We collect your name, contact details, and the wallet identifiers you use — such as your DANA, OVO, or GoPay account reference — plus device and session data needed to secure your account.

Yes. Submit a data access request through live chat or our privacy email. We will confirm what we hold about your account and provide it in a readable format within the applicable response timeframe.

Send a deletion request via our privacy email or live chat. Where deletion is permitted under local law and does not conflict with our legal obligations, we will remove your data and confirm once complete.

We share data only with payment processors needed to clear your DANA, OVO, or GoPay transaction, and with fraud-prevention services under strict agreements. We do not sell or rent your data to advertisers.

Cookies keep your session active, remember your account preferences, and help us detect unusual login activity. No advertising cookies are placed on your device without your knowledge.

Retention periods depend on local law requirements in eligible regions. Once those periods expire, your data is securely deleted. You can ask our support team for the specific retention period that applies to your account.